Quality Policy

Last updated: July 24, 2025
Quality Policy

AGCS Quality Policy

Organization: AlonGithui Commerce Solutions (AGCS) — alongithui.co.uk

AlonGithui Commerce Solutions (AGCS) is committed to delivering innovative, reliable and secure digital solutions that enable measurable business growth for our clients. Our Quality Management System (QMS) is built to meet the principles and requirements of ISO 9001:2015, ensuring consistent delivery, continual improvement and customer satisfaction.

Our Commitments
  • Customer Focus: We prioritise client objectives, ensure clarity of requirements, and measure satisfaction.
  • Leadership & Accountability: Senior leadership provides resources, sets objectives and leads regular management reviews.
  • Process Approach: We define, document and control our processes — from project intake to deployment and support.
  • Risk-Based Thinking: We identify risks and opportunities proactively and embed mitigation in project plans.
  • Continual Improvement: We use KPIs, client feedback, audits and corrective actions to improve our services and QMS.
Quality Objectives
  • Achieve ≥98% client satisfaction across all delivered projects.
  • Maintain ≥98% on-time delivery for agreed milestones and releases.
  • Zero critical production incidents at launch (severity 1 defects).
  • Quarterly team training on security, AI models and testing best practices.
  • Bi-annual internal QMS audits with closure of corrective actions within 30 days.

This policy is communicated to all staff, made available to stakeholders and published at: /quality-policy.html

Signed: Jason Githui — Founder & Managing Director. Date: October 26, 2025

AGCS QMS Process Flow (ISO 9001:2015)

Visual representation of core QMS processes from customer requirements through continual improvement.

Management Review & Leadership Customer Requirements Needs, contracts, feedback Core QMS Processes Intake → Design → Develop → QA → Deploy → Handover Monitoring & Analysis KPIs, audits, metrics Continual Improvement Corrective Actions, Lessons Learned 1. Project Intake & Requirement Gathering 2. Design & Architecture (UX, AI) 3. Development & CI/CD 4. Quality Assurance & Testing 5. Deployment & Release Management 6. Client Handover & Training 7. Post-Release Support & Maintenance

ISO 9001:2015 Clause Mapping — How AGCS Implements Each Clause

ISO Clause AGCS Implementation
4. Context of the Organization Defined scope: AI-powered eCommerce, SaaS, automation. Stakeholders identified (clients, suppliers, regulators).
5. Leadership Founder-led policy, management review meetings, quality objectives signed by MD.
6. Planning Risk register, opportunities log, measurable QMS objectives and action plans.
7. Support Resource allocation, competence records, documented procedures, secure infrastructure (Vercel env vars for secrets).
8. Operation Project lifecycle: intake → design → develop → test → deploy; change control and release checklists.
9. Performance Evaluation KPIs dashboard (client satisfaction, on-time delivery), internal audits, management review minutes.
10. Improvement Nonconformance handling, corrective action records, lessons-learned register, continuous training plan.
KPI
Client satisfaction ≥ 95%
KPI
On-time delivery ≥ 98%
KPI
Critical defects at launch = 0

ISO 9001:2015 Certification Roadmap — Practical Steps AGCS Must Take

Follow these steps in order. Each step builds evidence required by an accredited certification body (registrar).

Step 1 — Define Scope & Context

Write the QMS scope (services, locations, exclusions) and perform stakeholder analysis. Record in a short scope statement.

Step 2 — Document the QMS

Create the core documentation: Quality Policy, Quality Manual (or documented Structure), key procedures (Control of Documents, Control of Records, Nonconformance, Corrective Action, Internal Audit, Management Review).

Step 3 — Implement Processes

Operationalize intake, design, development, QA, deployment and support. Use templates: project plan, risk register, test checklist, release checklist, client handover checklist.

Step 4 — Records & Evidence

Collect objective evidence: completed checklists, test reports, training records, audit reports, customer feedback, management review minutes.

Step 5 — Internal Audit & Management Review

Conduct internal audits (use an audit schedule), close nonconformities, and run management review to measure QMS effectiveness.

Step 6 — Select Registrar & Stage 1 Audit

Choose an accredited registrar (UKAS-recognised). Stage 1 (documentation review) audits your QMS documents; respond to findings.

Step 7 — Stage 2 Audit & Certification

Registrar performs on-site (or remote) audit of implementation. If compliant, registrar issues ISO 9001:2015 certificate. Maintain with surveillance audits annually.

Estimated timeline (typical for small agency)

If the QMS is well-documented and records exist: 6–12 weeks from start to certification (accelerated track possible with focused effort and clear evidence).

Cost components: registrar fees (varies by size), training and consultancy (if used), internal resource time. Choose an accredited registrar listed by UKAS.

Implementation Checklist — What to Prepare Today

  1. Document Quality Policy and Quality Objectives (this page satisfies policy).
  2. Define QMS scope and process map (use the SVG flowchart above).
  3. Create process documents: Project Intake, Design, Development, QA, Release, Support.
  4. Implement record templates: project plan, risk register, test report, release checklist.
  5. Collect training records and staff competence evidence.
  6. Run at least one internal audit and document nonconformities + corrective actions.
  7. Hold a management review meeting and produce minutes with action items.
  8. Select registrar and prepare documentation pack for Stage 1 audit.
Start AGCS Certification Program

Important: Certification requires an accredited third-party audit. AGCS can prepare the complete evidence pack and support you through registrar selection and audit readiness.

Contact & QMS Ownership

For questions about our Quality Policy or to request the AGCS QMS documentation pack, contact:

Quality & Compliance Lead
AlonGithui Commerce Solutions (AGCS)
Email: quality@alongithui.co.uk
Website: www.alongithui.co.uk

AGCS is committed to achieving ISO 9001:2015 certification and maintaining continuous improvement through an auditable QMS.